Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking details.
Please note that processing times may be extended during peak periods, sales, or public holidays.
Shipping Destinations
We currently ship to the following countries:
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Australia
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New Zealand
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your location and order size.
Estimated Delivery Times
Estimated delivery times are as follows:
Australia:
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Standard Shipping: 3–7 business days
New Zealand:
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Standard Shipping: 5–10 business days
Delivery times are estimates only and may vary due to carrier delays, customs processing, or other factors beyond our control.
Tracking Information
Once your order has been shipped, you will receive an email with tracking information so you can monitor your delivery.
Please allow up to 24 hours for tracking details to update.
Customs, Duties & Taxes
For New Zealand orders, international shipments may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.
Delays
We are not responsible for shipping delays caused by the courier, weather conditions, customs delays, or other unforeseen circumstances.
Incorrect Address
Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.
Lost or Damaged Orders
If your order arrives damaged or is lost in transit, please contact us at auvellco@gmail.com within 7 days of delivery (or expected delivery), and we will assist you as soon as possible.